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Balcony MSU Frequently Asked Questions

What is included in the rental installment?

​Your rental installment includes high-speed internet, and access to our Sky Lounge. Pet fees will be a separate charge.

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference.

What is a rental installment?

​The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

What about utilities?

​Residents are responsible for electricity and water user fees. Both utilities are provided through Starkville Utilities. To set up the service, you will need to email servicerequest@starkvilleutilities.com and attach a copy of your lease, photo ID, and application for service. Please note: Only one person per unit is required to set up utilities.

How can I make a payment?

​We accept check, cashier's check, and money orders in our leasing office, made payable to The Balcony. All payments received in the leasing office will be electronically processed. For your convenience, we will also offer an online payment option. We are unable to accept cash.

Will I need a guarantor to lease an apartment?

​Unless your income is greater than three times the rental installment, you will need a guarantor. A guarantor must meet the income requirements and credit qualifications. The guarantor is financially responsible and liable for the terms of the lease and rental installments.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and are based on availability.

How are maintenance requests handled?

​We have a third-party maintenance team that are contacted when we receive notice of a maintenance request. Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no heat, no water, refrigerator not working) the maintenance team is on call 24/7.

Is parking available?

​Yes. Each resident will receive one hanging car tag to place on their rearview mirror.

Are you pet friendly?

Yes, we allow up to two pets per apartment so bring your furry friends!

Do I need renter's insurance?

​No, renters insurance is not required.

How far away is the property from MSU campus?

​The Balcony is 1.2 miles away from the main entrance to Mississippi State University's campus.